Terms and conditions

Download PDF of our terms and conditions here

BOOKING

A contract will come into existence between Savoie Faire Holidays Limited (SFHL) and the client when we receive a signed booking form which should be accompanied by your deposit. In these booking conditions the client means the party leader or first named person on the booking form (who must be at least 18). We refers to Savoie Faire Holidays Limited. By signing and returning the booking form you are accepting these conditions on behalf of your party members. 

PAYMENT
When you submit a signed and completed booking form, it should be accompanied by the appropriate deposit and the balance paid no later than 10 weeks prior to arrival. If the booking is made within 10 weeks of arrival the full cost of the holiday is required. If payment is not received in full and on time re reserve the right to treat the booking as cancelled by you and to apply the cancellation charges set out below. You must check your confirmation invoice carefully as soon as you receive it. You must also let us know straightaway if anything appears to be incorrect as it may not be possible to make changes at a later date. We regret that we cannot accept liability if we are not notified of any errors within ten days of our dispatching the document in question. The person making the booking must be at least 18 years of age and guarantee payment to us of the total holiday cost on behalf of, and with the consent of, all the other persons for whom the booking is made.
 
CANCELLATION
Should you or any member of the party need to cancel the holiday, the first named person on the booking form must inform us in writing immediately (email). Cancellation charges apply from the date we receive written notification and are as follows:
 
More than 10 weeks prior to arrival                                 Loss of deposit
6 – 10 weeks prior to arrival                                               30%
4 – 6 weeks prior to arrival                                                 50%
2 – 4 weeks prior to arrival                                                 80%
Less than 2 weeks prior to arrival                                   100%
 
Cancellation charges are calculated as a percentage of the total holiday cost excluding supplements and amendment charges.
 
ALTERATIONS
If you wish to make any changes to your confirmed holiday we will endeavour to assist, although we cannot guarantee that we will be able to meet any particular requests.
 
COMPLAINTS
We make every effort to ensure that you have a trouble free holiday. In the event of a complaint concerning your holiday you should immediately report it to us in the resort in order to give us the opportunity to investigate the matter. We will naturally do our best to resolve the matter on the spot. If you remain dissatisfied , the complaint in resort should be followed by a formal notice of complaint , which must be received by us not later than 28 days after the end of your holiday. We regret that we cannot accept liability for any claims which are not notified entirely in accordance with this clause.
 
CANCELLATION OR CHANGES BY US
In the event that we have to make changes or cancel your holiday we will try to notify you as soon as possible (except in the case of Force Majeure as defined below and providing you have given us a telephone number by which you can be contacted during and out of working hours). If we have to cancel or make a significant change to your holiday you can choose to accept the change or take a full refund of monies paid to us. A significant change is one we make to your holiday arrangements before departure that involves changing your accommodation. All other changes will be treated as minor changes. 
 
FORCE MAJEURE
We regret that we cannot accept liability where the performance or prompt performance if our contractual obligations is prevented or affected by reason of circumstances amounting to Force Majeure. Such events may include (by way of example and not by way of limitation) war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions and all similar events.
 
LIABILITIES
Savoie Faire Holidays Limited does not accept liability for the actions or omissions of those involved in the accommodation arrangements over whom SFHL has no direct control and / or are not employed by SFHL either as SFHL’s servants or agents including, but not limited to , persons providing services namely airlines, bus companies, train companies, ferry operators. Mountain guides, ski lift companies, ski schools, taxi operators, the owners or operators of any vehicle, aircraft or equipment or any of their proprietirs or employees.
 
SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you, or any member of your party, have a medical problem or disability which may affect your holiday please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us details of any special requests in writing at the time of booking. Whilst we will endeavour to meet any reasonable requests wherever possible we cannot guarantee that they will be fulfilled and failing to do so will not constitute a breach of contract on our part.
 
BREAKAGE AND DAMAGE
Your are responsible for any breakage, loss or damage caused during your stay in your accommodation adnit is your responsibility to make full payment to us before departure from the resort
 
LOCAL SAFTEY STANDARDS AND SUPPLIERS CONDITIONS
Please note that is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule these requirements and standards will not be the same as the UK and may be lower. Suppliers provide services which make up your holiday in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you usually in accordance with applicable international conventions.
 
SURCHARGES
We reserve the right to increase or decrease our brochure prices and correct errors at any time. The current price will be advised to you at the time of booking, In respect of confirmed bookings we adopt the ABTA rule on surcharges as follows: The price of your travel arrangements is subject to surcharge in the event of our costs increasing due to government action such as increases in VAT , or any other government imposed increases or adverse exchange rate variations. Even in this case we will absorb increases up to a total amount equivalent to 2% of the holiday price, excluding insurance premiums. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid to us. Should you decide to cancel in this situation you must do so within 14 days from the issue date printed on the invoice.
 
PASSPORTS AND VISAS
It is your responsibility to ensure that you have all the necessary travel documents. We regret that we cannot accept any liability if you are refused entro onto any transport or into any country due to failure on your part to carry correct documentation.
 
HOLIDAY INSURANCE
For your safety, it is a condition of our accepting your booking that you arrange an insurance policy which provides adequate cover and must include 24hr telephone and repatriation cover. In the event of any emergency, should you not have adequate insurance cover, we will offer all reasonable assistance, but it must be understood that you will be responsible for any costs involved.
 
BEHAVIOUR
We reserve the right to terminate the holiday arrangements of any client who commits a criminal offence or, in our opinion, is likely to cause distress, annoyance or danger to any of our other clients or employees, or damage to property. In this situation our responsibility for the holiday of the person concerned will immediately cease and we will not be liable for any refund, or meet any expenses that may occur as a result.
 

Ski Chatel | Chatel Chalet

Savoie Faire Holidays Ltd: Telephone +44(0)844 2325724 - Fax +44(0)7092 885736 - Mobile: +33(0)6 81 40 80 26 - Terms & Conditions
Thanks to La Chapelle D'Abondance and Chatel Tourist Offices for supplying some of the photographs on this website.
Website by catfishwebdesign.com