Cancellation by the client

Please notify the company by email (in writing) immediately if you need to cancel your booking. Notification of cancellation will be effective from the date when it is received by us in writing. We are not liable for any cancellation being delayed, misdirected, or errors when sending. If you cancel your booking, the following charges will apply:

Notification                                                                        Cancellation charge

More than 10 weeks prior to travel                           Loss of deposit

10 to 6 weeks                                                                    50% of holiday cost

6 to 4 weeks                                                                      75% of holiday cost

Less than 4 weeks                                                            100% of holiday cost

In the case of a whole chalet booking where an individual cancellation reduces the number of full paying party members, the price for the booking will remain the same.

Clients are recommended to take out insurance offering protection against cancellation.

Alteration or cancellation by Savoie Faire Holidays

In the unlikely event that we need to make any changes to, or cancel, your holiday, you will have the choice of either accepting the change in arrangements or cancelling your holiday and receiving a full refund. We reserve the right to alter any holiday arrangements as necessary. The client will be notified of the changes as soon as possible. If you accept a refund we will be under no further liability outside the holiday costs charged by us.

Refunds will not be payable where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as, but not limited to, war, threat of war, riot, civil strife, terrorist activity, fire, natural disaster, adverse weather conditions and all other similar events that could not be avoided, amounting to force majeure.

Payment

The deposit consists of 30% of the holiday cost and should be paid immediately upon placing your booking request. The balance of your holiday must reach us no later than ten weeks prior to your holiday start date. This date is shown on your invoice. In the case of bookings made within ten weeks of arrival, full payment must be made at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume that your wish to cancel your booking. In this case, we reserve the right to cancel your holiday, retain the deposit and recoup an additional charges.

We reserve the right to cancel the booking if a deposit is not paid within two weeks from the time of the booking.

Liability

We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed and provided with reasonable skill and care.  

We do not accept responsibility if you suffer injury, illness or death unless it is due to the negligence of our employees, acting the course of their employment. We do not accept responsibility for injury, illness or death caused by your own actions or omissions, by any unforeseeable or unavoidable event, or by any third person not connected with the provision of your holiday which we could not have predicted or avoided. If a member of your party does suffer injury, illness or death due to misadventure as a result of an activity which does not form part or your contracted holiday arrangement, we will provide you with reasonable assistance and guidance.  

You are responsible for your personal belongings, documents and ski equipment (including hired). The Company will not arrange your travel by sea, rail or air and accordingly the Company cannot accept responsibility for injury or loss suffered as a result of the acts or omissions of the providers of such services. Such arrangemenst are entirely your responsibility.  

Please ensure you have taken out the appropriate insurance cover before travelling.  

The operations element of the Company and therefore all insurance and public liability is operated through: Savoie Faire Holidays Limited (branche francaise) RCS THONON 498 068 550

Damage by and behaviour of Clients

The company reserves the right to terminate, without compensation and without further contractual obligations towards them, your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves or any other guests or in any way harms the reputation of Savoie Faire Holidays Limited with local residents or suppliers.

We will not make any refunds or pay any compensation to the individual involved or to the members of his/her party, or associates wishing to curtail their holiday as a result.

The Company reserves the right to claim back from the client any costs or charges incurred due to damage to the chalet whether accidently caused or not.

Complaints

If you are unhappy about any aspect of the Company’s arrangements whilst on holiday or experience any problems with your holiday whilst away, you must immediately inform the director of the Chalet concerned who will make every effort to rectify the problem. We regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause.

Our responsibility to you

We have taken every care to ensure the accuracy of the details set out in our website, However, if there is any change we will endeavour to bring these to your attention as early as possible. We are responsible for ensuring the accommodation you book with us as described in our website and the services provided are of a reasonable standard.